What are the shipping costs?
Standard delivery Royal Mail 2nd Class or signed for (depending on the number of items and destination) within the UK £3.25 (3-5 working days).
Europe (excluding the Vatican) standard international £4.75 (6-10 working days). Where high stock loss has occurred in some European countries, a shipping fee of £9.75 is in place. Orders placed in those countries will be Tracked.
Worldwide standard international £6.75 (10-14 working days).
Orders will be processed within 3-5 days as Surviving Society is a small business with one woman at the helm. If you would like your goods to arrive sooner and/or tracked/signed for (UK only), then please contact us where we can discuss your needs. At the moment, we do not offer expedited shipping worldwide.
Please note that Surviving Society does not accept responsibility for additional tax and duty fees that are incurred on goods when shipped from the UK.
Can I return or exchange my order?
If you are not happy with your order you can return your goods within 28 days of the purchase date providing it is in a resaleable condition (unwashed and undamaged). Enamel pins must be in their original packaging with the backing card.
It is the customer's responsibility to pay for postage on returned and exchanged goods, unless they are faulty or damaged, in which case, please obtain proof of postage so that we can refund you the cost of postage.
If you require a refund or exchange, please email us: firstname.lastname@example.org including your name, order number and delivery/shipping address.
Are you open to collaboration?
We are happy to collaborate with other businesses including artists, illustrators and crafts people. If you would like to work with us, send an email to: email@example.com with your query and we'll respond as soon as possible.